Presentation

Service Design in Gov Playbook

Laura Andersenabout 1 year ago
How can we accelerate government adoption of human-centered design principles? Service Design is a methodology and toolkit used around the world to improve government service delivery. Usage is less advanced in the US and lots of people are trying to figure out how to begin. By building a simple playbook showing how and when service design principles and tools can be used, we can help accelerate awareness and adoption of this valuable approach to service improvement and innovation. 

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